Terms and Conditions

Effective Date: January 9th, 2025

These Terms and Conditions (“Terms”) govern your use of Freedom AC and Heating’s services and website (www.freedomefficiency.com). By accessing our services or website, you agree to comply with these Terms.

1. Services

Freedom AC and Heating provides HVAC-related services and products, including installation, maintenance, and repair. All services are subject to availability and the terms outlined in agreements or contracts provided at the time of service.

2. SMS Communications

Verbal Opt-In Consent: Freedom AC and Heating collects verbal opt-in consent for SMS communications from customers. Customers may opt in to receive text messages in person at our physical location or during phone interactions. During this process, customers will be:

  • Asked to provide their phone number.
  • Informed about SMS notifications, including billing alerts, appointment reminders, dispatch updates, and job completion surveys.
  • Notified that “Message and data rates may apply.”
  • Informed that “Message frequency may vary.”
  • Provided the option to text HELP for assistance or STOP to unsubscribe at any time, stopping further messages.
  • Assured their phone number will not be shared with third parties for marketing or promotional purposes.

Website/Online Opt-In Consent: By submitting forms on our website, you consent to receive text messages from Freedom AC and Heating at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For assistance, reply HELP. Your information will not be shared with third parties for marketing purposes.

3. Privacy Policy

All personal information collected is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

4. Billing and Payment

  • Payment terms will be outlined in your service agreement.
  • Customers must provide accurate billing information and ensure payments are made by the due date.
  • Any disputes regarding charges must be reported within 30 days of the billing date.

5. Cancellation Policy

Customers may cancel their services in accordance with the terms provided in their service agreement. Cancellation of recurring services, including our maintenance plan, may result in additional charges if discounts were applied to prior services.

6. Limitation of Liability

Freedom AC and Heating is not responsible for:

  • Any indirect, incidental, or consequential damages arising from the use of our services.
  • Delays or failures caused by factors beyond our control, including but not limited to weather, supply chain disruptions, or acts of God.

7. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.

8. Contact Information

If you have questions about these Terms, please contact us at:

Freedom AC and Heating
Address: 9820 Indiana Ave Ste 17, Riverside, CA 92503
Phone: 951-501-8888
Email: info@freedomefficiency.com