Privacy Policy

Effective Date: January 9th 2025

Freedom AC and Heating (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including details about our SMS communication practices. By using our website (www.freedomefficiency.com), you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and other information you provide to us.
  • Automatically Collected Information: IP addresses, browser type, operating system, and usage data through cookies and similar technologies.
  • Communication Preferences: Information about your preferences for receiving communications, including SMS notifications.

How We Use Your Information

We use the information we collect to:

  • Provide and manage our services.
  • Communicate with you regarding appointments, billing, dispatch notifications, job completion surveys, and service updates.
  • Improve our website and services.
  • Comply with legal obligations and enforce our Terms & Conditions.

SMS Communication and Opt-In Consent

Verbal Opt-In Consent: Freedom AC and Heating will collect opt-in consent verbally from our customers. Customers may opt in to receive SMS notifications in person at our physical location or during phone calls with our team. During registration, customers are asked to provide their phone number and are informed about the SMS communication options, which include billing notifications, appointment reminders, dispatch updates, and job completion surveys.

Customers will be verbally informed of the following:

  • Message and data rates may apply.
  • Message frequency may vary.
  • You can text HELP for support or more information and STOP to unsubscribe at any time to stop receiving further messages.
  • Your phone number will not be shared with third parties for marketing or promotional purposes.

Website/Online Opt-In Consent: By submitting forms on our website, you consent to receive text messages from Freedom AC and Heating at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Your information will not be shared with third parties for marketing or promotional purposes.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information:

  • With service providers who help us operate our business.
  • To comply with legal obligations or protect our rights.
  • In connection with a business transaction, such as a merger or sale.

Your Rights and Choices

  • Opt-Out: You can opt out of receiving SMS messages by replying STOP or contacting us directly.
  • Access and Update: You can request access to or update your personal information by contacting us.
  • Cookies: You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page, with the updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Freedom AC and Heating
Address: 9820 Indiana Ave Ste 17, Riverside, CA 92503
Phone: 951-501-8888
Email: info@freedomefficiency.com